PRIVACY POLICY FOR FRESH & FLAWLESS CLEANING
Last Revised: Feb 25, 2026
FRESH & FLAWLESS CLEANING (referred to as “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your personal information in compliance with Canadian privacy laws, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA) as applicable in British Columbia.
INFORMATION COLLECTION
We collect personal information from clients to provide quality cleaning services, manage bookings, and maintain smooth communication. The types of personal information we may collect include:
- Contact Information: Name, address, email, and phone number.
- Service Details: Information related to your cleaning needs, such as the number of rooms, specific cleaning requirements, and preferred cleaning schedule.
- Payment Information: Billing address, payment method, and transaction details (Note: We use third-party providers for payment processing and do not store full payment card information).
- Communication Preferences: Preferences regarding notifications and promotional messages.
- Usage Data: When you visit our website, certain technical information may be collected, including IP addresses, device information, and browsing patterns.
PURPOSE OF DATA COLLECTION
We collect personal information to:
- Facilitate booking and scheduling services through our software partners.
- Communicate with clients regarding service updates, scheduling, and customer support.
- Process payments securely and manage billing.
- Send promotional offers and updates when available, with an opt-out option for clients.
- Improve and personalize our service offerings.
THIRD-PARTY SERVICE PROVIDERS
To ensure efficient operations, we use reputable third-party service providers, which include:
- Zenmaid: For scheduling services.
- QuickBooks and Stripe: For secure payment processing
Each of these third-party providers has access only to the information needed to perform their specific services. We recommend reviewing their respective privacy policies to understand their practices:
- Booking Koala Privacy Policy
- QuickBooks Privacy Policy
- Stripe Privacy Policy
CONSENT FOR COMMUNICATION
By providing us with your phone number and email address, you consent to receive service-related notifications, reminders, and occasional promotional messages. You can manage your preferences:
- Service Notifications: Service-related messages are essential to our operations, and opting out may impact our ability to provide timely services.
- Promotional Messages: You may opt out of promotional messages by replying “STOP” to any text message or by emailing us at info@freshandflawlesscleaning.ca.
OPT-OUT AND UNSUBSCRIBE OPTIONS
To stop receiving SMS communications, you can reply “STOP” to any text message from us. Alternatively, you can contact us directly at info@freshandflawlesscleaning.ca to update your preferences.
DATA SECURITY
Fresh & Flawless Cleaning takes the security of your personal information seriously. We use various security measures, including encryption, secure access protocols, and data storage safeguards, to protect your data. Our third-party service providers also employ security measures in line with industry standards.
DATA RETENTION
We retain personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy. Specifically, we will store client information until you decide to terminate our working relationship. At that point, your data will be securely removed from our active systems and archived or deleted, as applicable.
USER RIGHTS
You have rights regarding your personal information, including:
- Access: You may request access to your personal information we hold.
- Correction: You may request corrections to inaccurate or outdated information.
- Deletion: You may request deletion of personal information if it is no longer needed for the purposes outlined.
- Restriction: You may request restriction of certain data processing practices, particularly around promotional messages.
To exercise any of these rights, please contact us at info@freshandflawlesscleaning.ca.
COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies or similar technologies to improve user experience and gather analytics data. Cookies help us remember preferences, track user interactions, and enhance website functionality. You can adjust your browser settings to control or disable cookies, though some features of the website may be limited as a result.
DATA SHARING
We only share your personal information under specific circumstances:
- Service Providers: With third-party providers like Zenmaid, QuickBooks, and Stripe for the purposes of booking, scheduling, and payments.
- Legal Requirements: To comply with any applicable laws, regulations, or legal processes, or to protect our rights and property.
FACEBOOK LOGIN – DATA DELETION INSTRUCTIONS
If you log in to our platform using Facebook Login, we may receive basic profile information such as your name and email address from Facebook to authenticate your account.
You can request deletion of your Facebook-linked data at any time by:
- Logging into your Facebook account.
- Going to Settings & Privacy → Settings.
- Clicking Apps and Websites.
- Selecting our application from the list of active apps.
- Clicking Remove and confirming deletion of associated data.
Once removed, Facebook will stop sharing your information with us.
If you would like us to delete your account and associated data stored within our system, please contact us.
GOOGLE SIGN-IN – DATA ACCESS AND DELETION
If you choose to log in using Google Sign-In, we may receive basic profile information such as your name, email address, and profile picture to authenticate your account.
We do not store your Google password.
You can revoke our access to your Google account at any time by:
- Visiting: https://myaccount.google.com/permissions
- Selecting our application from the list of connected apps.
- Clicking Remove Access.
If you would like us to delete your account and any data stored within our system, you may contact us at:
info@freshandflawlesscleaning.ca
Upon request, we will delete your account and associated personal data in accordance with applicable laws.
PRIVACY POLICY CHANGES
Fresh & Flawless Cleaning reserves the right to update this Privacy Policy periodically. Any changes will be posted on our website, and significant updates will be communicated directly to clients where applicable. The “Effective Date” at the top of this policy indicates the last revision date.
CONTACT INFORMATION
If you have questions or concerns about this Privacy Policy or wish to exercise any of your data rights, please contact us at: