PRIVACY POLICY FOR FRESH & FLAWLESS CLEANING
Last Revised: October 19, 2026
FRESH & FLAWLESS CLEANING (referred to as “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your personal information in compliance with Canadian privacy laws, specifically British Columbia’s Personal Information Protection Act (PIPA) and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
INFORMATION COLLECTION
- Contact Information: Name, address, email, and phone number.
- Service Details: Information related to your cleaning needs, such as the number of rooms, specific cleaning requirements, and preferred cleaning schedule.
- Payment Information: Billing address, payment method, and transaction details (Note: We use third-party providers for payment processing and do not store full payment card information).
- Communication Preferences: Preferences regarding notifications and promotional messages.
- Usage Data: When you visit our website, certain technical information may be collected, including IP addresses, device information, and browsing patterns.
- Photos: Before-and-after photos of cleaned areas taken during your service, as described in our Terms and Conditions.
- Call Recordings: Phone calls may be recorded for training and quality purposes.
PURPOSE OF DATA COLLECTION
- Facilitate booking and scheduling services through our software partners.
- Communicate with clients regarding service updates, scheduling, and customer support.
- Process payments securely and manage billing.
- Send promotional offers and updates when available, with an opt-out option for clients.
- Improve and personalize our service offerings.
- Check the quality of our work, train our team and resolve service concerns using before-and-after photos.
- Show examples of our work in our marketing using photos of cleaned areas that contain no identifying details, unless you opt out.
THIRD-PARTY SERVICE PROVIDERS
- Booking Koala: Online booking and scheduling.
- GoHighLevel: Quote forms, text messages, website chat and review requests.
- QuickBooks and Stripe: Payments and invoicing.
- Google Analytics: Website analytics.
- Rocket.net and Cloudflare: Website hosting and security.
- Trustindex: Displaying our Google reviews on our website.
Some of these providers store or process information outside Canada, including in the United States, where it may be subject to the laws of that country.
- Booking Koala Privacy Policy
- QuickBooks Privacy Policy
- Stripe Privacy Policy
CONSENT FOR COMMUNICATION
- Service Notifications: Service-related messages are essential to our operations, and opting out may impact our ability to provide timely services.
- Promotional Messages: You may opt out of promotional messages by replying “STOP” to any text message or by emailing us at info@freshandflawlesscleaning.ca.
OPT-OUT AND UNSUBSCRIBE OPTIONS
DATA SECURITY
HOME ACCESS INFORMATION
Door codes, lockbox codes, alarm codes and keys are treated as highly confidential. They are shared only with the cleaner assigned to your home and are deleted or returned when your service ends.
DATA RETENTION
Quality-assurance photos are deleted after 12 months unless they are needed to resolve a dispute. If you ask us to remove a published marketing photo, we will take it down from our website and social media within 7 business days.
USER RIGHTS
- Access: You may request access to your personal information we hold.
- Correction: You may request corrections to inaccurate or outdated information.
- Deletion: You may request deletion of personal information if it is no longer needed for the purposes outlined.
- Restriction: You may request restriction of certain data processing practices, particularly around promotional messages.
To exercise any of these rights, please contact our Privacy Officer at info@freshandflawlesscleaning.ca. We will respond to requests within 30 days. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (www.oipc.bc.ca).
COOKIES AND TRACKING TECHNOLOGIES
The tools we use include Google Analytics and the GoHighLevel chat widget. You can manage your choices through the cookie banner on our website.
DATA SHARING
- Service Providers: With third-party providers like Booking Koala, GoHighLevel, QuickBooks and Stripe for the purposes of booking, scheduling, communication and payments.
- Legal Requirements: To comply with any applicable laws, regulations, or legal processes, or to protect our rights and property.
- Marketing Photos: Photos of cleaned areas, with no people, addresses or other identifying details, may appear on our website and social media unless you opt out by emailing info@freshandflawlesscleaning.ca.