Frequently Asked Question
The most commonly asked questions are clients ask
Most Popular Questions
Getting Started
Yes, we have a quote form on the main menu that gives you an instant quote based on your home size, the cleaning service you choose. You’ll also receive a text message with the details you provided and your estimated quote so everything is clear before you confirm.
A quick tidy of personal items helps your cleaner focus on deeper cleaning. Please secure pets, remove clutter from surfaces, and ensure we can easily access the areas you want cleaned.
You have full flexibility. Use a door code, garage code, a lockbox, a spare key, or any method you're comfortable with. Our system allows you to safely leave access instructions for your cleaner.
No. Many of our clients prefer not to be home. Whatever is easiest for you works for us. You can stay home, step out, or give us access instructions through the booking form. Your comfort always comes first.
You can schedule your cleaning any time through our online booking system. It’s simple, fast, and shows your pricing instantly before you confirm. Once booked, you'll receive a confirmation email and reminders leading up to your appointment.
Service & Offerings
Yes! Our gift cards make the perfect thoughtful gift for holidays, new parents, or anyone who deserves a spotless space. You can purchase one here.
Yes! We specialize in Airbnb and short-term rental turnovers, including laundry, restocking, and staging.
We provide standard recurring cleaning, deep cleaning, move-in/move-out cleaning, Airbnb and short-term rental turnovers and commercial office cleaning. Add-ons like fridge, oven, or window cleaning are also available. You can also view what is included in each of our cleans under the service tab.
A deep clean includes everything from a standard clean plus detailed work like hand-washing baseboards, dusting vents and ceiling fans, and tackling buildup. You can take a look what is included in our Deep Clean service here.
Our standard cleaning covers the essentials such as bathrooms, kitchens, floors, surfaces, and high-traffic areas. It’s ideal for consistent upkeep. You can have this setup on a weekly, bi-weekly or monthly basis. You can also see what is included here.
Booking & Scheduling
We recommend booking as early as possible to secure your preferred date and time, especially for recurring services or busy periods. That said, we do our best to accommodate last-minute requests when availability allows.
Yes. You can request changes to your booking, such as date, time, or service details, by contacting us directly. You can also change your booking details via your dashboard. Just login to your account and head to your dashboard. Please note that changes are subject to availability.
No, you don’t. Many clients provide entry instructions so we can clean while they’re out. We’ll secure your property when finished.
Booking with us is simple! You can schedule your cleaning directly through our online booking form to select your service type, preferred date, and home details.
If you’d rather connect personally, you can also reach us through our lead form or message us at 250-661-0059, we’re happy to help set everything up for you.
We understand that plans can change. If you need to cancel or reschedule your cleaning, please give us at least 48 hour's notice. This gives us enough time to offer the appointment to another client who may be waiting for availability.
Appointments canceled within 24 hours of the scheduled time will incur a $50 cancellation fee to cover your cleaner’s reserved time.
If you’re feeling unwell, we can waive the fee to protect the health and safety of our team. This is reviewed case by case at the discretion of the cleaner and office staff.
Trust & Safety
Yes. Every cleaner passes a thorough background check, reference check, and in-person assessment. We only work with experienced, high-integrity professionals.
We use a thorough vetting process, monitor performance, and collect feedback after every clean. Only top-rated cleaners continue working with us.
Your payment is processed through a secure, third-party payment system that uses industry-standard 256 bit encryption to protect your card details. None of your payment information is ever stored on our servers. Everything is encrypted, secure, and handled by trusted payment partners who specialize in keeping financial data safe.
Your feedback matters. If something was missed or did not meet expectations, contact us within 24 hours and we will work with you to resolve it quickly. You can contact us via email at info@freshandflawlesscleaning.ca or by phone at 250-661-0059.
You can leave notes during booking or contact us directly with specific instructions. We ensure these details are communicated clearly to your cleaning team.
Payments & Policies
Payment is securely processed using the card on file. Your card is charged automatically after the cleaning is completed, unless otherwise noted. This allows for a smooth, contactless experience with no need to handle payment on the day of service. You can add your card on file by accessing your dashboard via your account. If you would prefer to pay using a different form of payment please contact our office.
We understand that plans can change. We ask for at least 48 hours notice for cancellations or reschedules. This gives us enough time to adjust schedules and support our cleaning team. Appointments changed or canceled with less than 24 hours notice may be subject to a cancellation fee as outlined in or terms of service.
Our goal is always to deliver a great experience. If something was missed or did not meet expectations, please contact us within 24 hours of your service. We will review the issue and work with you to make it right. Refunds are not guaranteed, but client satisfaction is always our priority.
Tips are never required or expected, but they are always appreciated. If you feel your cleaner did an exceptional job and wish to leave a tip, you are welcome to do so.
Pricing is based on a few key details, including the size of your home, the type of service selected, the frequency of cleaning, and any add-on services. Our booking form provides an estimated quote upfront so you know what to expect before confirming. No hidden fees and no surprises.