Yes. Nevertheless, please understand that cleaners have personal lives and can get sick or request a leave of absence. In such a case, we will ask either to reschedule, or to send a different cleaner.

Please call or text 250-661-0059 or email fresh.flawlesscleans@gmail.com and we will get you rescheduled. If you cancel within 24 hours of your scheduled clean, you will be charged with 50% of your regular cleaning.

There is no need to be home! If you are new to Fresh & Flawless, introductions always help establish a personal relationship with your cleaner, but aren't necessary. If you are absent during your clean, please contact us to discuss home entry.

Tipping is greatly appreciated and 100% of it will go to your assigned cleaner. There is no suggested percentage, whatever feels good to you. Any amount is appreciated.